Assessing E-Government Effectiveness

Ameen, Aso Kh. and Kadir, Dler H. and Abdullah, Dana A. and Maolood, Ismail Y. and Khidir, Hewir A. (2024) Assessing E-Government Effectiveness. ARO-THE SCIENTIFIC JOURNAL OF KOYA UNIVERSITY, 12 (2). pp. 52-60. ISSN 2410-9355

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Abstract

In this study, we address the pressing need to improve e-government services by conducting a comprehensive evaluation of document management practices within the Ministry of Higher Education in the Kurdistan Region of Iraq. Employing structural equation modeling and regression modeling techniques, we assess the effectiveness of key variables using the six factors (digitalization, utility, reliability, efficiency, user satisfaction, and accessibility) under the e-government assessment model. Our findings reveal that user satisfaction and ease of access are pivotal for the success of e-government services, with digitization and efficiency significantly impacting operational effectiveness. Furthermore, it also concerns that without improving the overall user satisfaction, the level of acceptance and use of e-government remains low. High user satisfaction can make a lot of difference in overall engagement besides improving service delivery among organizations. Through insights specific to the Kurdistan Region, we underscore the importance of balancing technical infrastructure with user experience. Our proposed six-factor model offers valuable guidance for policymakers and practitioners globally, aiming to enhance e-government services.

Item Type:	Article
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Uncontrolled Keywords:	E-Government Services, Kurdistan Region, Regression modeling, Structural equation modeling, User satisfaction
Subjects:	Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions:	ARO-The Scientific Journal of Koya University > VOL 12, NO 2 (2024)
Depositing User:	Dr Salah Ismaeel Yahya
Date Deposited:	07 May 2025 08:33
Last Modified:	07 May 2025 08:33
URI:	http://eprints.koyauniversity.org/id/eprint/500

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